Refund policy

Last updated: December 30, 2024

At NUVE.RO, we are committed to providing you with high-quality cosmetic products and a seamless shopping experience. If a product does not meet your expectations, our return policy is designed to be transparent, fair, and easy to follow for both you and us.

1. Return Period

  • You have 14 calendar days from the date you receive your order to initiate a return, in accordance with current legislation.
  • To start a return, please contact us at: 📧 office@nuve.ro.

Return Address:
📍 Strada Vlădeasa 14, Oradea 410222, Romania

❗ Note: Returns sent without prior notification will not be accepted.

2. Return Eligibility Conditions

To qualify for a return, the product must meet the following criteria:

✅ Unopened and Unused: The product must be in the same condition as when you received it.
✅ Original Packaging: The product must have intact seals, original tags, and packaging.
✅ Proof of Purchase: A receipt or invoice is required.

❗ Non-eligible returns include:

  • Products that have been opened, used, or tested.
  • Products without original packaging or with damaged seals.
  • Products showing clear signs of use.

If you are unsure about your product's eligibility for return, please contact us at 📧 office@nuve.ro.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

❌ Opened or used cosmetic products.
❌ Personal care products that have been unsealed.
❌ Customized or made-to-order items.
❌ Gift cards.
❌ Discounted or clearance items.

If you have any doubts regarding the eligibility of your product for return, feel free to reach out to us at 📧 office@nuve.ro.

4. Return Process

  1. Contact Us: Send an email to office@nuve.ro with the following details:
    • Full name
    • Order number
    • Reason for return
    • Clear photos of the product (if applicable).
  2. Follow Instructions: We will provide you with detailed return instructions via email.
  3. Ship the Product: Send the product to the provided address. Ensure the item is well-packaged to prevent damage during transit.
  4. Verification: Once we receive the returned product, we will inspect it and notify you via email about the approval or rejection of your return.

❗ Return Costs:

  • Standard returns: Return shipping costs are borne by the customer.
  • Defective or incorrect items: Return costs will be covered by NUVE.RO.

5. Damages and Issues

Please inspect your order immediately upon receipt. Contact us within 48 hours if you notice:

  • Manufacturing defects
  • Damage caused during transit
  • Incorrect product delivered

📧 Contact us as soon as possible at office@nuve.ro, including clear photos of the issue. We’ll resolve the problem as quickly as possible.

6. Exchanges

  • We do not offer direct product exchanges.
  • To obtain a different product, please return the original (if eligible) and place a new order on our website.

7. Refunds

  • Once we receive and inspect your returned product, you will be notified by email regarding the approval or rejection of your refund.
  • If your return is approved, a refund will be issued to your original payment method within 7-14 business days.
  • Refund processing time may vary depending on your bank or payment provider.

❗ If more than 14 business days have passed since your refund was approved and you still have not received your funds, please contact us at office@nuve.ro.

8. Right of Withdrawal in the European Union

Under EU regulations, you have the right to cancel or return your order within 14 calendar days of receiving it, without providing any reason.

Conditions for Withdrawal:
✅ The product must be returned in its original condition, unused, unopened, and with intact seals and original packaging.
✅ Proof of purchase (invoice or receipt) must be provided.

9. Return Costs

  • Standard Returns: Shipping costs for returns are covered by the customer.
  • Defective or Incorrect Items: If the return is due to a defective or incorrect product, NUVE.RO will cover the shipping costs.
  • If a package is refused without a valid reason, return shipping costs may be deducted from the refund amount.

10. Contact for Returns

For any questions regarding returns, please contact us:
📧 office@nuve.ro

Return Address:
📍 Strada Vlădeasa 14, Oradea 410222, Romania

🔑 Why Choose NUVE.RO?

✅ Transparent and Fair Policy: Every step of the return process is clear and customer-friendly.
✅ Efficient Support Team: Quick responses to your inquiries.
✅ Trust and Reliability: We handle every return request with professionalism.

Thank you for choosing NUVE.RO for your beauty and personal care needs! 🛍️✨